Refunds & Returns

Last updated September 14, 2026.

Customer support

Email theteam@earclean.store with your order number. Our team aims to reply within 24 hours.

Order cancellation

Contact us before dispatch, preferably within 12 hours because orders can be shipped within 24 hours. Once packing and shipping have started, use the returns process. A 12.5% service and processing fee applies to voluntary cancellations, subject to applicable law.

Change-of-mind returns

Change-of-mind returns are available within 15 days of purchase, in original packaging with proof of purchase. A $29 packing and handling charge applies and the customer pays return shipping. Contact us for the return address. This does not limit rights for faulty, damaged or incorrect goods.

This includes a better price found elsewhere, a change of mind, an item that does not fit, an item no longer needed, or an item ordered by mistake. Purchases from third-party retailers are excluded.

How to return an item

Contact us within 15 days of purchase with your receipt or order confirmation. Keep the original packaging. We will provide the correct return address for the warehouse that sent your order. Please do not send returns to our administration office.

Refunds are processed within 24 to 48 hours of receipt of the return, using the original payment method. Account credit is available if you request it.

Damaged, incorrect, incomplete or missing orders

Contact us promptly if an item is damaged, has missing parts, differs from your order or has not arrived. We will investigate and arrange an appropriate remedy. The voluntary return conditions and fees above do not override mandatory consumer rights.